亚马逊邮件回复模板大全
一、差评处理邮件模板
1. 处理差评（两封邮件）
第一封邮件：（真诚道歉-退款-补发）
Dear【顾客名字】
Please accept our apologies for the inconvenience you are experiencing! Rest assured that is not our standard at all We take our product quality very seriously here at 【店铺名字】and we want to make things right for you!
We Truly appreciate you giving our 【产品名字】a try. You are Protected by our guarantee and since you were not satisfied, we have issued you a full refund on your purchase. There is no need for you to send us back the product, It’s a hassle to go to the post office and I don’t want you wasting your time
Not only will I give you a full refund ,I would also LOVE to send you a replacement FREE of charge.You should be receiving the new 【产品】in next 1-2days!
Thanks very much for your time and let us know if there’s anything else we can do for you!
Best Regards
【你的名字】
【店铺名】
第二封邮件：退款和补发后，委婉引导客户更新评论
Dear【顾客名字】
Thanks for being patient with us and really appreciate it. Does your new product work well? If yes, can you share your feelings with us? it would give other customers some much-needed peace of mind.
Customer experience is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Any other help need, please feel free to let us know. Best Regards
【你的名字】
【店铺名】
二、其他常见邮件模板
1. 物流显示已妥投，但买家来信表示未收到货
Dear {$BuyerName}, We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you. You could check on the website:{具体查询网站}. And could you kindly ask your neighbour or your family if anyone picked your package? So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number. Please let us know if you have any questions or concerns.Keep in touch. Sincerely yours, {$ShopName} After-sales Customer Services
2. 买家想取消订单，但卖家已发货
Dear {$BuyerName}, Sorry to hear that you would like to cancel the order {$OrderId}. We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift. Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you. Have a nice day! Sincerely yours, {$ShopName} After-sales Customer Services
3. 买家收到货但因商品尺寸不合适想退货退款
Dear {$BuyerName}, We really appreciate your great support on us. But sorry for the inconvenience that the {商品名称} did not fit you. Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this? If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority. Looking forward to your reply! Sincerely yours, {$ShopName} After-sales Customer Services
4. 买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等
Dear {$BuyerName}, We are so sorry about that. This is your order:{商品名称} &{$OrderId}. Could you please send us the pictures of the label on the package and item s problem? And we will solve it for you as soon as possible. Please don’t worry. Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority. Best regards! Sincerely yours, {$ShopName} After-sales Customer Services
5. 买家发来图片后卖家根据责任情况引导退部分或全额款
Dear {$BuyerName}, We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem. As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you? Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority. Looking forward to hear you soon. Once again, we send our sincere apology. Have a nice day! Sincerely yours, {$ShopName} After-sales Customer Services
6. 买家坚持称商品有问题但又不想或不能提供照片
Dear {$BuyerName}, We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again. As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us. So, could you kindly send us the picture again to help us avoid the same situation and pls don t worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem. Hope to receive your picture soon . Have a nice day! Sincerely yours, {$ShopName} After-sales Customer Services
7. 买家无理由退货退款
Dear {$BuyerName}, Thank you for contacting us. Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually. Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred. We appreciate your cooperation. Best regards. Sincerely yours, {$ShopName} After-sales Customer Services
12. 客户询问物流跟踪号或者询问是否已发货
Dear {$BuyerName}, Thank you for asking. Your order {$OrderId} are shipped on {}. You item is on the way to your shipping address, here is the tracking#********. You could track it on {具体查询网站}. Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days. We have checked your estimated date is{物流派送时间}. Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch. Best regards Sincerely yours, {$ShopName} After-sales Customer Services
约定到货期限已过但对方并未收到货
Dear {$BuyerName}, We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to endure. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days. Could you please wait for another two weeks? If the package still not arrive in due, please contact us and we will do our best to solve it and offer you a satisfactory service. Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item. Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority. Looking forward to your reply. Sincerely yours, {$ShopName} After-sales Customer Services
13. 亚马逊的商品被跟卖，发警告信的邮件模板
Hello,
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN:-) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to claim withamazon seller performance department, which will seriously impact your Amazon selling privileges.
Please handle and reply us as soon as possible, otherwise we will complaints and amazon.
1. 处理差评（两封邮件）
第一封邮件：（真诚道歉-退款-补发）
Dear【顾客名字】
Please accept our apologies for the inconvenience you are experiencing! Rest assured that is not our standard at all We take our product quality very seriously here at 【店铺名字】and we want to make things right for you!
We Truly appreciate you giving our 【产品名字】a try. You are Protected by our guarantee and since you were not satisfied, we have issued you a full refund on your purchase. There is no need for you to send us back the product, It’s a hassle to go to the post office and I don’t want you wasting your time
Not only will I give you a full refund ,I would also LOVE to send you a replacement FREE of charge.You should be receiving the new 【产品】in next 1-2days!
Thanks very much for your time and let us know if there’s anything else we can do for you!
Best Regards
【你的名字】
【店铺名】
第二封邮件：退款和补发后，委婉引导客户更新评论
Dear【顾客名字】
Thanks for being patient with us and really appreciate it. Does your new product work well? If yes, can you share your feelings with us? it would give other customers some much-needed peace of mind.
Customer experience is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Any other help need, please feel free to let us know. Best Regards
【你的名字】
【店铺名】
二、其他常见邮件模板
1. 物流显示已妥投，但买家来信表示未收到货
Dear {$BuyerName}, We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you. You could check on the website:{具体查询网站}. And could you kindly ask your neighbour or your family if anyone picked your package? So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number. Please let us know if you have any questions or concerns.Keep in touch. Sincerely yours, {$ShopName} After-sales Customer Services
2. 买家想取消订单，但卖家已发货
Dear {$BuyerName}, Sorry to hear that you would like to cancel the order {$OrderId}. We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift. Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you. Have a nice day! Sincerely yours, {$ShopName} After-sales Customer Services
3. 买家收到货但因商品尺寸不合适想退货退款
Dear {$BuyerName}, We really appreciate your great support on us. But sorry for the inconvenience that the {商品名称} did not fit you. Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this? If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority. Looking forward to your reply! Sincerely yours, {$ShopName} After-sales Customer Services
4. 买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等
Dear {$BuyerName}, We are so sorry about that. This is your order:{商品名称} &{$OrderId}. Could you please send us the pictures of the label on the package and item s problem? And we will solve it for you as soon as possible. Please don’t worry. Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority. Best regards! Sincerely yours, {$ShopName} After-sales Customer Services
5. 买家发来图片后卖家根据责任情况引导退部分或全额款
Dear {$BuyerName}, We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem. As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you? Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority. Looking forward to hear you soon. Once again, we send our sincere apology. Have a nice day! Sincerely yours, {$ShopName} After-sales Customer Services
6. 买家坚持称商品有问题但又不想或不能提供照片
Dear {$BuyerName}, We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again. As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us. So, could you kindly send us the picture again to help us avoid the same situation and pls don t worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem. Hope to receive your picture soon . Have a nice day! Sincerely yours, {$ShopName} After-sales Customer Services
7. 买家无理由退货退款
Dear {$BuyerName}, Thank you for contacting us. Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually. Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred. We appreciate your cooperation. Best regards. Sincerely yours, {$ShopName} After-sales Customer Services
12. 客户询问物流跟踪号或者询问是否已发货
Dear {$BuyerName}, Thank you for asking. Your order {$OrderId} are shipped on {}. You item is on the way to your shipping address, here is the tracking#********. You could track it on {具体查询网站}. Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days. We have checked your estimated date is{物流派送时间}. Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch. Best regards Sincerely yours, {$ShopName} After-sales Customer Services
约定到货期限已过但对方并未收到货
Dear {$BuyerName}, We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to endure. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days. Could you please wait for another two weeks? If the package still not arrive in due, please contact us and we will do our best to solve it and offer you a satisfactory service. Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item. Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority. Looking forward to your reply. Sincerely yours, {$ShopName} After-sales Customer Services
13. 亚马逊的商品被跟卖，发警告信的邮件模板
Hello,
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN:-) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to claim withamazon seller performance department, which will seriously impact your Amazon selling privileges.
Please handle and reply us as soon as possible, otherwise we will complaints and amazon.