单个listing的odr过高被亚马逊close了该怎么办
首先你要查看亚马逊的通知邮件，邮件中会写明listing因何被关闭，被关闭了之后应该怎么做。
根据亚马逊提供的解决办法，点击邮件中的链接按照要求填写，把产品的问题解决掉，甚至不需要联系亚马逊，你就可以把产品重新上架。
why did customers return this product 退货原因：首先你要弄清楚这个listing 为什么odr过高，根据差评、退货原因，找到产品的问题所在之后，从上面4大类原因中选择对应的原因。
action行动:根据你的产品原因，采取相应的措施。
如果是你的产品质量问题，为了避免以后出现更多的差评、退货，那么你就要移除或销毁这批产品了。如果你的产品价值高，你可以创建移除订单，移除到海外仓，注意地址必须是本土地址。如果产品价值不高，就可以直接销毁。
如果是其他的问题，比如产品描述的不够详细，误导了卖家，或者是产品的尺寸问题等等，这时就不需要销售产品，只需要通过修改listing就能解决的话，你就可以选择relist重新上架，稍后再去修改listing解决问题。
feedback反馈：这里是对你解决产品问题的一个补充说明，可以是你的行动措施以及对提升亚马逊物流仓储服务的建议。
填好以上的信息提交之后，你就可以把listing重新上架了。去库存管理那里，找到那款listing，listing的右边有个relist按钮，点击就可以重新上架了。
注意listing可以relist了，并不意味了你可以不用管了，还是要把产品的根源问题解决掉，否则以后的odr会越来越高，不仅listing会被移除，还会影响店铺绩效。
下方是一件成功拿回销售权 的申诉信供参考：
Dear Amazon Seller Performance Team.
We understand that recently our performance as a seller on Amazon, com has fallen below both Amazon s and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.Unfortunately, we
changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1.Review a 11 of products to make sure that the pictures and descriptions are accurately match with our products.
2.Most importantly, we wiII complete the investigation more quickly and proactively (within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A~z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3.In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quaIity customer service.
信件中提到了关于造成如此状况的原因，还有给予准确的时间范 围。并且将补救措施以条列式清楚简明的回答给亚马逊官方，这些都是值得借鉴参考的部份。
继续阅读：单个listing的odr过高被亚马逊close了该怎么办Dear Amazon Seller Performance Team.
We understand that recently our performance as a seller on Amazon, com has fallen below both Amazon s and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.Unfortunately, we
changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare during the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1.Review a 11 of products to make sure that the pictures and descriptions are accurately match with our products.
2.Most importantly, we wiII complete the investigation more quickly and proactively (within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A~z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3.In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quaIity customer service.
信件中提到了关于造成如此状况的原因，还有给予准确的时间范 围。并且将补救措施以条列式清楚简明的回答给亚马逊官方，这些都是值得借鉴参考的部份。