第1种情况：销售权是“假”的状态
卖家通过了资质审核，但上传产品之后发现产品在后台显示可售，但在前台显示不可售，销售权呈“假”状态，开case联系亚马逊客服，亚马逊客服判断你的帐号需要联系绩效团队进行处理。因为他们也处理不了。这就需要你与审核团队进行沟通
嗯，这很磨人。后台的小红旗(如下图)本来就很扎眼，还要和审核团队沟通，那就扎心了。
有小红旗提示，卖家需要一个个点击进去，查看里面的详细内容。点击上图的“已取消您的销售权。了解此操作的更多信息。”后，会有下图提示
有这种提示，其实不必慌张。同时你可以查验一下亚马逊是否有给你发邮件，如果有，那你收到的可能会是以下邮件内容：
Hello,
Thank you for registering to sell on Amazon.com. We are conducting a review of your account in order to comply with applicable laws related to commercial transactions. You will be unable to sell on our site until our review is complete.
If you do not hear from us again within the next two business days, please contact us at seller-confirmation@amazon.com. We appreciate your patience in the interim.
Regards,
Amazon.com
这种情况代表亚马逊对你的帐号进行审核。即使你现在没有销售权，你也不需要做什么，直接等，等审核结果。如果审核团队需要你提供资料的，他们会接着给你发邮件。会发什么邮件?如下内容：
Hello,
To comply with applicable laws related to commercial transactions, we are conducting a review of your account. During the review, you will be unable to access your account.
Within 9 days, please send the following information for Dongguanshi Tongwei Wujin Youxian Gongsi to our secure fax line at 1-206-922-5821: In order to verify your business information, please provide the following:
- A copy of an official letter mailed to your business at its physical location (bank statement, utility bill, etc.)
Please fax this documentation to our toll free fax number: 1-206-922-5821. To ensure that your fax is processed in a timely manner, please be sure to include
-Reference ID ********
Regards,
Amazon.com
这种情况，你需要传真以下资料：
1.提供帐单((银行账单/公用事业帐单如水电、法人信用卡帐单)
2.提供Reference ID(邮件内有提供直接copy即可)
3.提供注册邮箱
资料传真成功后，亚马逊审核团队会给你发一封邮件，告诉你他们已经收到了传真资料。一般情况下，当他们收到传真后，没问题会直接解封你的帐号。
但如果传了传真资料后，帐号还没有解封，还是没有销售权的话，那卖家就需要联系自己的招商经理，或者是发邮件到seller-confirmation@amazon.com进行申诉，陈述自己卖什么产品、公司背景、注册完后已经按要求提交审核资料、已发送传真等信息，要求恢复销售权限。
第2种情况：依旧是销售权被限消
如果你的后台有小红旗提示已取消你的销售权限，但你收到的不是以上所提到的邮件，那应该会收到以下邮件内容：
We reviewed your account and determined that you may no longer sell on Amazon.com. Your listings have been removed from our site. This decision was partly made due to our inability to verify information provided for or related to your seller account. This information includes but is not limited to selling history and listings...
(此处省略N个英文单词)
收到这种邮件后，你需要发申诉信给审核团队，说明自己公司是第一次做亚马逊的，是新卖家，注册的资料都是干净的，也已经通过了资质审核(卖家身份信息验证)，但不知道什么原因取消了销售权，现申请恢复销售权等。大意如此。具体的卖家可以自己组织一下语言，然后写邮件进行申诉。当你的邮件发出去之后，审核团队会回复你一封邮件，如下：
Hello,
To help us evaluate your appeal, please provide the information below. If any of the information is not available, please provide an explanation.
-- Length of time you have been in business
-- Sources of Amazon inventory, including invoices from past 6 months
-- Storage location of inventory
-- Addresses of any retail locations
-- Link to business website
-- Links to other websites that you actively sell on
--Tracking information for recently shipped orders, if applicable, found on the Manage Orders page in Seller Central
(https://sellercentral.amazon.com/gp/orders-v2/list)
--Tax ID, if available
We will review the information you provide and respond to your appeal within 24 hours.
Sincerely,
Seller Performance Team
Amazon.com
这封邮件有8个小问题，从不同的角度验证、审核卖家的资质和信息，这需要卖家很仔细回答，并要求提交发票、营业执照作为附件验证。很多卖家回复了这个邮件后亚马逊并没有恢复销售权。那可能是因为卖家回得不够详细，令审核团队无法验证审核你的信息资料，这种情况之下，卖家需要再次修改答案，重新发邮件给seller-performance@amazon.com进行申诉。