亚马逊英语申诉模版

申诉邮件的标题应当明确具体，包含事件描述及真诚的解释。标题的目的是吸引审核人员的关注，让他们认真阅读邮件内容。

邮件正文的第一句应当是：“Dear Amazon：感谢您的邮件……”从这里开始，亚马逊已经知道了你的账号存在问题。

千万不能在申诉中坚持错误，即使误判也需认真且有条理地解释。开头内容要直接指出问题原因，这需要一定的技巧。根据亚马逊绩效通知给出的原因，你需要找到一个与你相关但又无直接责任的理由。因为亚马逊不会接受明知故犯的申诉。

接下来，详细解释你的观点和情况。务必提供充足的证据支持你的解释，比如订单详情、客户反馈等。同时，展示你改进措施的意愿和实际行动，如加强品控流程、提高客户服务等。

最后，表达你对亚马逊平台的尊重和感激之情，请求他们重新评估你的申诉。语气要诚恳，态度要积极。

发这个主要是想起当年遇到是问题，亚马逊封号问题老司机都会翻车，何况是新手。刚入行的卖家可能在一些细节或问题上没有太注意，新账号一开，还没焐热就被封号了。怎么办呢？申诉邮件必须要会写！

Dear Amazon Seller Performance Team,

I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon s and our own standards of quality. I believe there are two main reasons this has happened:

Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.

When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.

I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-Z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.

Plan of Action.

We are taking the following steps to improve our performance:

Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.

Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-Z guarantee claims.

In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.

In evaluating our selling practices, we found a mistake in our inventory upload file.

Our Plan of Action:

Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon s Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes. All of our vendors inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.

Sincerely______

请注意，申诉邮件必须包含这些内容：

①简单概括自己被封号的原因的原因，表明对自己的错误的认识和改变的决心；

②对现有问题的解决方案，罗列出两三点，不要太多也不要太少；

③做出承诺，用诚恳的态度请求亚马逊再给一次机会，加上较为强烈的语气表明决心。

新账号被封的原因很多，可以结合自身的原因适当修改。

当然，希望你永远用不上这封邮件！